Mainstreethost Reviews

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New Reviewer

Satisfied Client 5+ Years

Main Street keeps my website beautiful and professional, and their SEO is the best in my opinion. I left them just when my website was soaring with business, I went back to them.

User's recommendation: Stay with these guys! You will see results! You pay for what you get.

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ID
#2346593 Review #2346593 is a subjective opinion of poster.
Pros
  • Pay pal payment friendly
  • Keep in touch with my needs
  • Beautifuil website

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Verified Reviewer
New Reviewer

They do not give what they promise

I spent $3000.00 for them to optimize my site and drive customers to my site.. They wanted they promised wonderful sales in 3 months,to optimize 15 products and drive customers to my site with social media.. I wrote my own descriptions because they had no experience with jewelry nor with horses. I do custom equine jewelry. I also had to pay for my own ads. I ran my own ads and wrote my own descriptions. When it got to 3 months it was prior to Christmas season. I did not get the sales they projected. They did not even know how to pull up my product descriptions on my Big Commerce website. They said I should not put my pictures of my jewelry on rocks. Even though my competition did the same and was making millions. They blamed my site which they never mentioned prior mention a problem before. I believe that Mainstreet Host forgot to do anything for me until I demanded that I had done everything. They are a waste of money. They then said I could get better sales if I invested $8000.00 with them and they rebuilt my site from scratch. No Way. They had never mentioned my Bigcommerce site was defective prior to this. The techs and the Salesman Sam Vangilista forgot to work on my website with Big Commerce and got caught with their pants down. Never again.
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ID
#1725439 Review #1725439 is a subjective opinion of poster.
Service
Mainstreethost Internet Marketing Service
Pros
  • No help
Cons
  • Poor quality work
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Full refund

Don't pay until they complete work!!

Do not pay these people until the work is done. We paid almost $500 for changes that were supposed to be done within a week, and it has been over two weeks. Did I mention when we hired them to build us a website, it took them a year to get the job done? And we paid them in full, up front.
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ID
#1687638 Review #1687638 is a subjective opinion of poster.
Location
Stratford, Connecticut
Service
Website Development Shop Web Development
New Reviewer

Mainstreethost hurt my business

Was rolling along staying somewhat busy as a home inspector. I could use more customers so took up Main Street on their great deal to boost my business even more. People calling me for inspections actually went down instead of up after having Main Street take over my web site for a year. Now I am trying to figure out what they did to my web site that brought my business calls to almost a virtual standstill. And then - can you believe this! After the contract was over - I received a call from one of the Main Street higher ups - and they offered to fix the problems I was complaining about. i.e. not getting any more calls. They offered to fix my web site for a lot more money.
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ID
#1655236 Review #1655236 is a subjective opinion of poster.
Service
Mainstreethost Seo Service
Cons
  • Poor quality work
  • Not being included in discussions as web designer for client
  • Lack of transparency of services to be provided
Reason of review
Bad quality

Scam Artists

Exactly the same thing just happened to me. A woman from NV called me on a local appearing number. I let it go to voice mail. Very polished but staccato speech and I could not understand the woman's name. Fortunately, I checked them out to see the vast number of ripoff reports. I have blocked their local number.
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ID
#1453482 Review #1453482 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Service
Mainstreethost Seo Service
New Reviewer
Received a voice message out of the blue from a local number with instructions to call back to MainStreetHost. Message left in a very stacatto speach so very difficult to understand. She couldn't even pronounce the name of my business. Do not call me from personal cell...
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ID
#1399394 Review #1399394 is a subjective opinion of poster.
Cons
  • Ignorance of the law by caller
Reason of review
Illegal marketing phone calls
Loss
$8000
Preferred solution
never call me again and never, ever call anyone on the DoNotCall Registry

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Verified Reviewer
New Reviewer

Won't Stop Call Doesn't Honor Do Not Call Registry

These *** keep calling my home and interrupting what I'm doing. They are rude, obnoxious, and could care less whether someone's number is registered with the national do not call registry. They need a taste of their own medicine. *** In talking to their people, they keep saying that they have a right to call any number that is registered as a business. I do business out of my home, so my home time is not to be disturbed. Furthermore, if I'm on a national do not call registry, which I am, then that means don't *** call whether I use a line for business or not. Just because a person has a business line, it doesn't give every other business on the planet the right to jeopardize that business' phone time.
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1 comment
#1577768

Same here. I am a caterer.

I have told Nick McAlister more than once that the mornings are VERY busy times for me and I can't talk!! HE KEEPS TALKING!! I try to tell him I'm busy. HE KEEPS TALKING!!!

I had a website guy, who knows what he's doing, to look at my website. We discussed changes I wanted to make and he said my site was fine for now.

Nick laughed and said, "Laura, he's not telling you the truth!! You need to...." That's when I went off and started yelling at him and told him I would not do business with someone so rude & pushy!!

ID
#1291759 Review #1291759 is a subjective opinion of poster.
Cons
  • Sales harassment
Reason of review
Phone Harassment
Loss
$225
Preferred solution
Full refund
Our company owns a large and successful web site selling products and services for a specialized market. At the recommendation of Main Street Host, we installed a new skin on our web site. Since our web site had been live in its current form for many years, we thought...
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ID
#1236774 Review #1236774 is a subjective opinion of poster.
Location
Amherst, New York
Service
Mainstreethost Web Design Service
Cons
  • Poor quality work
Reason of review
Bad quality
New Reviewer

Billing without consent, lack of transparency

Working with a client to redesign her website. MainStreet Host was on retainer with client for an introductory offer and called to offer her more services. I explained to my client that she might be paying more than she needed and we made sure to tell the sales associate managing her account to provide us with more details before moving forward on billing for further service from them. Instead of e-mailing us a report of what they were charging her for, the MainStreet Host sales associate decided to hound this client without my knowledge and lie about services provided, saying that they would be providing optimized page content-- when I had already showed him and a technical account coordinator content which had already been optimized for web. He decided to bill the client without her consent and has avoided conversations with me, even though I am the one designing the new website and I am the one with access to the hosting. Mainstreet Host billed my client without her consent and failed to provide any background on what they were doing to her nor myself as I was shown to have an active role in the design and implementation of the site. Mainstreet is even now trying to deputize my client against me all in the name of a sale and to provide more services. She isn't biting. I am appalled.
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ID
#1225390 Review #1225390 is a subjective opinion of poster.
Location
Amherst, New York
Service
Mainstreethost Customer Care
Pros
  • Interfacing with technically-minded staff
Cons
  • Sales team trying to steal business away from client by lying
  • Not being included in discussions as web designer for client
  • Lack of transparency of services to be provided
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

They Misspelled my name on my $500 page on Facebook

They convinced me to create a page on Facebook. It has punctuation mistakes and misspells my name. I told them that and they did nothing to fix it. I have left them messages. Hmmmm. I need to have a hundred words. So I'll advertise my business. I teach Patient Positive Oriented Guitar, Bass and Piano Lessons by Bob Comarow. They wrote Bob Comarow Guitar bass and piano lessons by Bob CAmarow, one place with and one place without commas. Thus, it is embarrassing to me, and actually drives away potential business because they don't have command of the English Language, Spelling, and do not Support their work.
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ID
#1181698 Review #1181698 is a subjective opinion of poster.
Service
Mainstreethost Internet Marketing Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Fix the website, and give me the code. It has driven away thousands of dollars in customers. Then give me access to the code so we can maintain it. It is trivial, I paid for it, I should have it. I will then modify my feedback.

*** like a bathtub ring

At first I was upset and spent way too much time defending their completely fabricated report. The report is self conflicting, makes recommendations from 2003, which are in direct conflict to google recommendations. They are classic fluff and hard sell to ignorance. All you need is vaseline. I actually have come to welcome my customers I lose to these fools. I ALWAYS take them back at an increased rate, and I have to work less to get better results. I have even had customers HOSTED ON GOOGLE (and well indexed) get savaged reports. When the customer is dumb enough to try it, I benefit in the long run anyway.
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ID
#1100986 Review #1100986 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Reason of review
Problem with delivery
Loss
$8000
Preferred solution
Full refund
New Reviewer

Mainstreet Host - PROMISES HIGH RATING AND DOES NOT DELIVER

Mainstreethost makes promises they cannot deliver or I should say do not deliver! They tell you everything you want to hear so you pay for services thinking it will grow your business. After my $12,000 investment I received nothing to show for my money after 1 year!, but I did get an "admission from the company that they did mess up completely and that they were so sorry and couldn't do any more for me. Wanting to pull my hair out, where do I go from here? They offered to charge me more money to make it right but couldn't guarantee me any results for 6 months.. I'm thinking seriously? really? PEOPLE DO NOT GO WITH THIS COMPANY...BEWARE! THEY WILL TAKE YOUR MONEY AND NOT DELIVER THE GOODS. Sadly, enough they just do not care either about your business only their own!
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ID
#1005835 Review #1005835 is a subjective opinion of poster.
Location
Buffalo, New York
Service
Mainstreethost Internet Marketing Service
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Full refund

Mainstreethost Seo Service Review

Horrible customer service and 0 results. Been with them for going on 5 months now. Can never get ahold of anyone. And I used to be 3rd or 4th for most relevant search terms on Google. Now I'm not ever on the first page at all!! And I'm paying these crooks more money then the company I left. Regret my decision. I would cancel today but as usual can't get ahold of anyone!!
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ID
#965069 Review #965069 is a subjective opinion of poster.
Service
Mainstreethost Seo Service
Reason of review
Bad quality
These people are very harassing. They even lie and say that they spoke to the owners a few months back and the owners said to call. They try any measure to try to sell there services. I hate when a company lies to me or tries to tell me its free. The website analysis...
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1 comment
#1607320

Interesting... I had a similar experience: [name withheld] called Fri.

13, 2009 at approx 1:45 pm. He said it was urgent that I look at the levels of optimization Mainstreethost.com had obtained during the $600 trial period, but that the trial period was now over. He complained that my boss "blew him off last week." I explained that my boss had been preparing to leave for one of the largest trade shows in the world and asked if he had scheduled an apptmnt to meet to go over the results of the internet marketing trial. He said "No, no I did not." Today he called me, saying that my boss had mentioned my name; he wanted me to witness the seo he had obtained for our company.

I told him it is my bosses' project and as I had not been involved in any of the previous discussions or communications re: the project, I would also not be a good judge of the outcome because I didn't know what the expected outcome was to be. I also shared with him that our field of business was in a depression and that we don't have a lot of funding for advertising right now. He became agitated and told me "You don't make those decisions.

Your boss makes those decisions." then he said "the trial is over." I told him to call my boss directly then. I suggested that if he would like to send the results of the trial to us in writing -- surely he had printed up a report -- then my boss would have something to refer to when making his decision.

ID
#928360 Review #928360 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Poor customer service
New Reviewer
Please! DO NOT go with this company! I was paying $100 per month and that was to change my name on all of the search engines because I rebranded my company. If I took the time...this is something I could do myself...but, I thought ok...this is worth it...but how...
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2 comments
#1213544

I had the same experience.

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ID
#907098 Review #907098 is a subjective opinion of poster.
Location
Syracuse, New York
Service
Mainstreethost Internet Marketing Service
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund

Short Review on July 16, 2016

What Scammers!!! One of their trolls called and left me a message trying to scare me. They have them go Phishing for Wix website owners and scare them. Message went something like " I have you website up here and I want to discuss the 68 citations. There is a discrepancy with your branding." WHAT?! Is this Fear tactic BS?! This biz is disgusting.
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ID
#883587 Review #883587 is a subjective opinion of poster.
Location
Cornwall, New York
Reason of review
Poor customer service

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